Everything you need to know about booking, our fleet, and working with ETA Transfers as a hotel, lodge, or corporate partner.
The easiest way is to use our online booking form. Fill in your route, date, time, and passenger count and we'll confirm within 24 hours. You can also reach us directly via WhatsApp on +254 742 089 454 or by email at bookings@eta-transfers.com.
We operate two vehicle types: the Executive Van (100% electric, up to 6 passengers) and the Hatchback (100% electric, up to 4 passengers — ideal for airport runs and city transfers). We have multiple vehicles of each type, so availability is rarely an issue. See our Fleet page for full specs.
Yes. Every vehicle in our fleet is 100% battery electric — zero tailpipe emissions. We are part of Electric Transits Africa, a company built specifically around EV infrastructure in Kenya, so electrification isn't a marketing claim — it's our core business.
Yes. We regularly run transfers to Kenya's national parks and conservancies — including the Masai Mara, Amboseli, and Laikipia. We drop guests at the park gates, and where needed we coordinate connecting 4WD transport directly to the lodge, so the full journey is handled seamlessly end to end.
Yes. Meet & greet is included on every booking at no extra charge. Your driver will be waiting in the arrivals hall with a name board. We monitor incoming flights, so if your flight is delayed we adjust automatically — no need to call.
Yes. Every confirmed booking includes a live tracking link sent to you or your hotel contact. You can share this with guests so they always know exactly where their vehicle is.
Yes. All our drivers are fluent in English and trained to provide a professional, hospitable service. Many have extensive experience working with international guests from hotels and safari camps across Kenya.
Get in touch via our contact page or email us at bookings@eta-transfers.com. We'll set up a brief call to understand your transfer volume, preferred routes, and billing requirements. Most accounts are active within 48 hours.
We confirm all bookings within 24 hours. For hotel and corporate partners with established accounts, confirmation is typically much faster — often within the hour during business hours.
Yes. Corporate and hotel accounts can opt for monthly invoicing rather than paying per transfer. This simplifies your accounts process and gives you a clear overview of transfer spend. Discounted tariffs also apply for accounts with consistent volume.
Yes. We operate multiple vehicles across our three vehicle types, so we can deploy several simultaneously for larger groups. Contact us in advance with your group size and we'll confirm availability and provide an accurate quote.
For corporate and hotel accounts, cancellations made at least 24 hours before the scheduled transfer are free of charge. Cancellations within 24 hours may incur a fee. If you need to amend a booking, contact us as early as possible and we'll do our best to accommodate.
We track all incoming flights for airport pickups. If a flight is delayed, we adjust the driver's schedule automatically — you don't need to call us. For significant delays, we'll proactively update you.
Yes. All drivers hold valid professional licences (PSV), are regularly vetted, and all vehicles carry full commercial insurance. Driver quality is a direct reflection of your guests' experience — we take it seriously.